Collectors Edition Forums

Go Back   Collectors Edition Forums > The Lounge > General Collecting Chat

Reply
 
Thread Tools Display Modes
  #1  
Old 08-09-2018, 08:28 PM
Thuryon Thuryon is offline
Member
 
Thuryon's Flag is: Portugal
Join Date: Jan 2017
Posts: 15
Angry Issues with Play-Asia

I've been buying some of their exclusive limited editions but I ran into some issues with the latest one.

Instead of using bubble wrap they decided to overfill the box with packing peanuts and force it shut, obviously flattening the game box in the process.

When I explained what happened (and provided photos) they "investigated" the situation and repeatedly blamed the shipping company for the damage, refusing to even consider that their packing people might have made a mistake.

Is there anything I can do other than not buying from them again?
Reply With Quote
  #2  
Old 08-09-2018, 10:51 PM
Cosmic_Link's Avatar
Cosmic_Link Cosmic_Link is offline
Work-Shy Freeloader
 
Cosmic_Link's Flag is: England Birmingham
Join Date: Dec 2011
Posts: 4,738
Default Re: Issues with Play-Asia

How frustrating. >.< When did you order it? Demand that they replace it otherwise threaten to chargeback your payment card. Most credit cards will allow you to charge back within 90 days of a transaction.

Good luck.
__________________
Quote:
Originally Posted by comaamen86 View Post
scottish stereotypes, they have no public transport network and instead use pub crawls and off licences as a commuting route to the dole office
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014

Click here for my intro thread.
For items available exclusively to the UK, see my thread for help with item forwarding.
Reply With Quote
  #3  
Old 08-10-2018, 08:41 AM
Thuryon Thuryon is offline
Member
 
Thuryon's Flag is: Portugal
Join Date: Jan 2017
Posts: 15
Default Re: Issues with Play-Asia

This just happened so I would be within that chargeback period. Thanks for the suggestion, I had not considered it.
Reply With Quote
  #4  
Old 08-10-2018, 11:21 AM
gamecollector_nz gamecollector_nz is offline
Member
 
gamecollector_nz's Flag is: New Zealand
Join Date: Apr 2018
Posts: 35
Default Re: Issues with Play-Asia

PA always ship my order in box with bubble wrapped, the box was also sturdy, never had any problem with them
Reply With Quote
  #5  
Old 08-10-2018, 07:33 PM
Thuryon Thuryon is offline
Member
 
Thuryon's Flag is: Portugal
Join Date: Jan 2017
Posts: 15
Default Re: Issues with Play-Asia

Mine as well, until this one.
Reply With Quote
  #6  
Old 08-11-2018, 05:18 AM
Dreamcazman's Avatar
Dreamcazman Dreamcazman is offline
Senior Member
 
Dreamcazman's Flag is: Australia Melbourne, Australia
Join Date: Aug 2011
Posts: 1,489
Default Re: Issues with Play-Asia

I don't use PA much anymore unless I have no other choice.
__________________

Reply With Quote
  #7  
Old 08-24-2018, 07:20 PM
Airzonk Airzonk is offline
Member
 
Airzonk's Flag is: United States
Join Date: Mar 2013
Posts: 53
Default Re: Issues with Play-Asia

I had the exact same problem with Dimension Drive Limited Edition for the Switch. It was the first package I have received from Play Asia containing Styrofoam peanuts instead of the bubble wrap they always use. The game box had creases on it.

After I received it I looked up their policy. It states that they don't offer replacements for minor damage such as this. I figured I could get another copy of the game when it goes on sale, but it appears it just sold out.

I would be careful with the chargeback. You could be banned from ordering from them in the future.
Reply With Quote
  #8  
Old 08-24-2018, 07:32 PM
Thuryon Thuryon is offline
Member
 
Thuryon's Flag is: Portugal
Join Date: Jan 2017
Posts: 15
Default Re: Issues with Play-Asia

Sorry to see I wasn't the only one affected.

I noticed the policy but it obviously shouldn't apply when they are the ones that caused the damage in the first place. The "customer support" they provided when I complained was easily the worst I've seen in recent years - complete denial of any fault, even after being shown irrefutable proof.

I ended up deciding against the chargeback just in case they release a must-have down the line, but I'm definitely not buying from them again if I can avoid it.
Reply With Quote
  #9  
Old 08-24-2018, 07:50 PM
Airzonk Airzonk is offline
Member
 
Airzonk's Flag is: United States
Join Date: Mar 2013
Posts: 53
Default Re: Issues with Play-Asia

I kind of figured their customer service would offer no help which is part of the reason I didn't bother contacting them. I cut back on my ordering from them as there are other places to get stuff from. They do have some nice exclusives though, which is the only games I will order from them.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT +1. The time now is 05:25 PM.


Powered by vBulletin®
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
©2008 - 2012 Aurobius LLC