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  #1  
Old 08-09-2018, 08:28 PM
Thuryon Thuryon is offline
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Angry Issues with Play-Asia

I've been buying some of their exclusive limited editions but I ran into some issues with the latest one.

Instead of using bubble wrap they decided to overfill the box with packing peanuts and force it shut, obviously flattening the game box in the process.

When I explained what happened (and provided photos) they "investigated" the situation and repeatedly blamed the shipping company for the damage, refusing to even consider that their packing people might have made a mistake.

Is there anything I can do other than not buying from them again?
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  #2  
Old 08-09-2018, 10:51 PM
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Cosmic_Link Cosmic_Link is offline
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Default Re: Issues with Play-Asia

How frustrating. >.< When did you order it? Demand that they replace it otherwise threaten to chargeback your payment card. Most credit cards will allow you to charge back within 90 days of a transaction.

Good luck.
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  #3  
Old 08-10-2018, 08:41 AM
Thuryon Thuryon is offline
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Default Re: Issues with Play-Asia

This just happened so I would be within that chargeback period. Thanks for the suggestion, I had not considered it.
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  #4  
Old 08-10-2018, 11:21 AM
gamecollector_nz gamecollector_nz is offline
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Default Re: Issues with Play-Asia

PA always ship my order in box with bubble wrapped, the box was also sturdy, never had any problem with them
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  #5  
Old 08-10-2018, 07:33 PM
Thuryon Thuryon is offline
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Default Re: Issues with Play-Asia

Mine as well, until this one.
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Old 08-11-2018, 05:18 AM
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Dreamcazman Dreamcazman is offline
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Default Re: Issues with Play-Asia

I don't use PA much anymore unless I have no other choice.
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