Quote:
Originally Posted by Treehouse_Ryan
Yes, the KoA editions were not as protected as the should have been, which is why extra effort was taken this time to make sure that didn't happen.
Our policy for replacements on limited items is to not sell as many as we made. We generally don't produce more than the stated number of something. For nearly every limited item, we produce exactly as many as the edition size and then hold back as many as we think will be necessary to use as replacements. Once everyone seems to be sorted out, we'll quietly sell whatever leftovers we have, or have them sent to the office for giveaways, etc.
For this CE, we produced exactly 5,000 and will use a percentage of them as potential replacements or open them up for parts in the unlikely event that something has gone wrong with just one item. The exception to this is the postcards. Turns out you can't get just 5,000 postcards printed, so we ordered more than that and will put them on the store separately sometime. I promise this is the only item in the whole collection that has a larger run, and nothing else will be available separately.
Canadian orders will not have to pay duties because we were able to work it out in the shipping method.
European orders will owe duties, and we have a proper customs letter.
I may or may not have done the gift thing for the small-time orders I used to pack up and ship out myself at a previous job, but we would get in a ton of trouble if we did it at this scale. Also, since we have a warehouse and tax-presence in the UK now, anything not completely above board would sink us....
Sorry for the additional costs, but we don't have a lot of options.
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I was wondering, if you have a warehouse in UK now, wouldnt it be an option to send everything to UK first and than distribute over europe?
The thing is with taxes, its not the biggest problem. The problem is also the postal company charing 12.50 euro for receiving the payment. If you could send through uk you would prevent that, and just let us pay the taxes by a little bit higher shipping cost. Also that way the packages dont get stuck in customs which can take a while in some countries!
ps: ryan thanks for your replies, very very awsome. Wish more companies would take the time to do this!
Also, would it be an idea that you pitch new idea's for a next CE at this forum to get input from real collectors?