[Redmagster]

And the latest is...

Had to chase up as no reply orignally but had a further response today from Jackie explaining that the whole communication delay was down to this mistake happening at the busy Christmas period...

I did reply suggesting hat such a weak excuse was unacceptable and that, if she read my online notes, she would see that it wasn't a slow response that was the problem it was the total absence of response...

Had another reply now apologising profusely, ackowledging it was unaccapetabel, explaining she could not give contact details for Yves due to corporate policy and enclosing a code for 20 gbp voucher...

Been a hell of a lot of work for 20 gbp - not a great hourly rate when a bit of time spent determining their best approach to this error once identifued along with a product recall and immediate refunds would have avoided it all...

As I shall be pointing out to MR Guillemot when I track down the best route of contact and copy him into all my communication....

Dog and bone spring to mind...
Over to Coma for suitable animated gif...