View Single Post
  #21  
Old 01-19-2013, 10:44 PM
Treehouse_Ryan Treehouse_Ryan is offline
Treehouse Employee
 
Treehouse_Ryan's Flag is: United States Denver, CO
Join Date: Jan 2013
Posts: 430
Default Re: The Art of Dead Space 3 Clamshell Collector's Edition Art Book.

Quote:
Originally Posted by Matrix6 View Post
Thank you very much for looking into the cost of shipping, it did seem awfully high for single book and we weren't able to combine it with the Dev Team CE either.

Anyway, it'd be appreciated if changes to the shipping cost be applied or refunded to those who already ordered.

As for the tier one collectible....can't wait to hear about it, but I doubt I'd be able to afford it from the sounds of things.

Off topic, I tried to purchase the two life size replica Plasma guns a few years ago but I was denied by customs in my country. Reason being, not because it's in the shape of a gun, but because the laser rating was way over the limited permitted here. In hind sight, I was just very unlucky to be probed by customs as some lucky few have got it through without being detected
The lack of combination with the Dev-Team Edition is intentional. The way the CE is packaged, it will be going out in its own box no matter what, so there isn't a way for us to offer combined shipping there. (There is also some juggling involved between our two warehouses that would prevent combinations, but the primary issue is the separate box.)

We will absolutely refund shipping overages if it turns out we can lower rates for the art book (I assume this will be the case, but can't promise it's actually wrong; shipping sucks). No one should have to pay for our mistake.

The new thing will be $250 and is not a statue.... Definitely not for everyone, but hopefully will be seen as an interesting thing on its own merits.

That sounds severely disappointing and a giant hassle for you, but it's a great reminder of how many details go into all this. We were really nervous when we sold the first Mass Effect gun replica (talk about high shipping rates).... I don't think we would have considered laser strength import laws either, but now I'll be too scared to not worry about it. Thanks?
Reply With Quote