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Originally Posted by Treehouse_Ryan
I imagine that at these numbers, few to no people have actually paid them. But if we end up changing the prices, we'll dig into everyone that did and refund them, for sure.
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Those who have ordered have already paid.
Quote:
Originally Posted by Treehouse_Ryan
I got ahold of our operations guy, and he agreed that it seemed wrong. We won't be able to fix this until Monday morning, but we'll see what we can do. It looks like the item was set up one pound over our standard rules for weight-based shipping, so it's defaulting to the "could be anything" fallback rates. I'll make sure we figure out exactly how overweight and oversized this thing will be, and we'll structure the shipping table so the rates are intentional and not just defaults. Hopefully that will make it better, but we won't know until we get some more info and look at all our options....
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Thank you, looking forward to any news on this.
Also, don't forget about the "books" description!
On the other thread I had made a general post about shipping and customs as well, if you'd like take a look:
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Originally Posted by tonybsg
Ryan, thanx for your answers as well.
Regarding international orders, ofcourse some extra charges are acceptable under any countries' laws.
The thing you should do, is under any circumstancies DO NOT use any express shipping option from companies like UPS, DHL, FEDEX.
In many countries they charge not only the taxes that expected by law, but also some other handling fees that are almost what you pay for the item!!!
If i'm not mistaken XPO International are partners with USPS, so if you use the simpliest method of shipping, then we receive the items from our local post office with no problems and no additional charges that are not expected.
With XPO I never had any problems, except for some cheapest items, I have bought the CE of The Art of the Mass Effect Universe which was around $100 if i recall correctly.
Furthermore, I have tons of orders from amazon.com, videogamesplus.ca, american ebay sellers etc and when they use standard shipping options, I never have a problem.
In addition to that you should check out AmazonGlobal program, which gives you the opportunity to pay in advance an import fee and what you see in the checkout is the final paypent. They probably have a deal with the courier companies.
I understand that amazon is huge, so another example is the Irrational store which have the same option, prepaid import fees while they use DHL as a carrier and an express shipping option with standart cost of $35.
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