Quote:
Originally Posted by MortalMonday
My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner. 
Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks. |
I already forwarded them your description. We're trying to follow up with them to make sure it goes out as nicely as possible, but it's a very hard thing to control....