Quote:
Originally Posted by Treehouse_Ryan
If I'm guessing at your name correctly, your order number ended in 678 and cost us $54 to ship to you. I fully understand that that's not your problem, but I want to underscore that we're not raising prices just to raise prices and pocket the difference. We're just trying to lose less money on actual shipping costs and will keep working at this to find a happier balance.
If your order for the DS book ends in 155, I've just updated your customs declaration from "Media" to "Book". We're still working on the best way to do it in batch for everyone.
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Thank you for looking into this.
I couldn't find some of my orders myself in my account, maybe I did them as a guest.
Anyhow, you are correct for both order numbers.
My order ending in 678 was indeed Mass Effect, in the mail says that shipping was $33.60, I thought that I should state it, i don't accuse you guys of anything of course! We appreciate your participation and your answers regarding all these issues.
Thanx for changing the customs declaration on my DS order!
Quote:
Originally Posted by MortalMonday
My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner. 
Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks. |
This matches my shipment as well.