Quote:
Originally Posted by AlexWesker
when you mean that the status changes do u mean the where the statues on the website says the package has either been paid and then later shipped ? because my still says paid... and I did by the version without the game
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This is needlessly complicated:
Our fulfillment company has a series of statuses associated with your shipments. The results of the
Where's My Stuff page are based entirely on that status, as was my comment about half of them being shipped.
When that status gets to "Shipped" it means that they're done with it, but it doesn't necessarily mean the shipping company has picked it up and starting moving it towards you. This is why your tracking number can seem out of sync for a while or not show anything at all when you look it up.
In my mind, "Shipped" means it's actually on a truck somewhere, but in our case it just means that's the next thing that will happen and it could be really really soon, or it could be up to a few days later (MSI doesn't pick up every day, etc).
For extra fun, this is completely decoupled from the store's order status. Every couple hours, a script on the store asks the fulfillment company for a list of all recently shipped orders and then updates your order in the store accordingly (Processing > Paid > Shipped/Complete). We're in an ongoing battle to make this part work as well as possible, but it's a hard balance between squashing some outliers that don't end up getting marked as shipped and throwing so much extra logic into the script that the whole site is slowed down.
Add to this the trouble we've been having with emails going out when the store's status does actually go to shipped (which is why we made the Where's My Stuff page in the first place), and it's hard to know the exact "status" of an order at a given time....
Also, we don't know what happens exactly at the fulfillment center. I can look up orders and see which of their statuses the order is currently in, but I can't know when an order will ship--only whether or not anything looks like it will prevent it from shipping if it hasn't already.
TL;DR - Your order may be shipped even if you didn't get an email. If it is "shipped" it may take a day or more to actually start moving and be trackable. If it isn't shipped, I can't know when it will. Since only half of them have even nominally "shipped", it's not necessarily a problem if yours hasn't....