Quote:
Originally Posted by enesis
I also received it today and maybe all pack exactly the same way.
@tony : do you mean the dented like this ? |
Yes, mine has a similar big dent in one corner, and a smaller one in another.
Quote:
Originally Posted by Matrix6
Who do you write to if I may ask kindly?
I'm on the same dodgy boat  |
I created a ticket at their customer service site.
Go to your account at eagear (or bioware store) and under your orders section you can create a new support ticket.
You will be redirected to a new site, where you will need a new account and then you should be able to complete the form.
After that you'll have an answer to your email (or the site), which you'll be able to reply directly.
Quote:
Originally Posted by Madigan
As soon as you open your package, take a picture too see how it was packed, send them an email and post that picture on the facebook page.
Some guys said it arrived with paper as the only protection, no bubble wrap  |
Quote:
Originally Posted by mosavon
That's how mine was packed, arrived damaged of course, they seem to require lots of info and pics before they will do anything. They should know how they packed it!!  |
I already sent them pics of the dents and in a follow up email (after I was asked) I sent them the packaging pics as well. It was extremely obvious that there was basically no protection at all.