[tonybsg]

They decided to send me a replacement book after showing detailed pics of my book and packaging! I also included pics of my Mass Effect Clamshell which was dented as well.

Great customer service, I think they thought of the fact that the returing shipping costs would be huge (I mentioned that in our conversation) so they just send me another one.

They informed me of their efforts to make the warehouse people prepare their shipments with better packaging and asked me to give feedback as soon as I receive the new order.

I'm very glad of course, hope that I receive a mint book this time!