Quote:
Originally Posted by Romeo
I wonder if that's why Ryan has disappeared the past week.
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He's already answered why he doesn't respond to these sorts of things
Quote:
Originally Posted by Treehouse_Ryan
I tend to stay quiet about customer service issues because I'm not actually involved in customer service. I read about damages, and it bums me out, and I try to surface it to the right people so we can at least try to prevent further issues like this. But what happens to you in each case is up to customer service and I didn't feel particularly helpful chiming in. To say nothing of the backlog of my actual job piling up and having less time to chat with you all. I'm not trying to perpetrate a cover-up or hide out--I just don't always have useful information to share and repeated apologies can ring hollow, which is another thing I'd like to avoid seeming....
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