Quote:
Originally Posted by Matt16
Really like that but I've sworn off treehouse so will give it a miss  |
I 100% understand your frustration and won't try to talk you into anything, but for the record I was going over your case with customer service this morning and they should be reaching out to you soon.
Wasteland was the last piece of art our warehouse handled. All of our art is being handled by a lovely girl with Mass Effect tattoos that really, really gives a shit. I've seen her spend five minutes staring at a litho in variously lit areas of the office trying to decide whether some truly tiny creases counted as enough damage to not send. I taught her exactly how we wanted things to roll, and when I've jumped in to do a couple for whatever reason, she clucked at me that I was rolling them too tight (I wasn't) and tried to scold me. I respect that this means nearly nothing to you given your frustrations, but I promise things are very different. This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....
If you do actually like this one, you should order it. I don't care at all about selling them out or taking your money, but I would hate for you to not have something you liked on account of the past mistakes that we have well and truly fixed. If you don't trust me/us, then I completely understand and respect that decision, but I'm sad that you'll miss out on something you would have otherwise wanted.
In related news, the international shipping situation is making some slow progress. Ordering multiple pieces at once will no longer jump your shipping rate up crazily, and we're trying to offer USPS as well as MSI. It's more expensive for most shipments (strangely, USPS is a fair amount cheaper on larger packages it turns out--Anthony has been spending days with the most complex spreadsheet I've ever seen), but based on your feedback and MSI's customs policies, we understand that some of you may prefer it. Rates are still very high, but they should be a little better than before and we're still doing lots of analysis here, and meeting with a number of other companies to figure out what additional options we have....