Quote:
Originally Posted by Treehouse_Ryan
I 100% understand your frustration and won't try to talk you into anything, but for the record I was going over your case with customer service this morning and they should be reaching out to you soon.
Wasteland was the last piece of art our warehouse handled. All of our art is being handled by a lovely girl with Mass Effect tattoos that really, really gives a shit. I've seen her spend five minutes staring at a litho in variously lit areas of the office trying to decide whether some truly tiny creases counted as enough damage to not send. I taught her exactly how we wanted things to roll, and when I've jumped in to do a couple for whatever reason, she clucked at me that I was rolling them too tight (I wasn't) and tried to scold me. I respect that this means nearly nothing to you given your frustrations, but I promise things are very different. This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....
If you do actually like this one, you should order it. I don't care at all about selling them out or taking your money, but I would hate for you to not have something you liked on account of the past mistakes that we have well and truly fixed. If you don't trust me/us, then I completely understand and respect that decision, but I'm sad that you'll miss out on something you would have otherwise wanted.
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I appreciate what you're saying Ryan, and I agree that the two litho's which I believe were sent from your office both arrived without any problems. I'm not sure what I'm going to do at the minute to be honest, I'll have to give it some thought.
Regarding customer services, they contacted me last week and offered the 50% discount but to be honest there's no point keeping it as it has a hole... a big hole.