Last words regarding damage to the back.
The following is a reply to: "
Also, something needs to be done about the handling of the back of the dibond: http://collectorsedition.org/forums/...7&postcount=25"
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To:
Subject: RE: Journey post on Collectors Ed.
Date: Fri, 12 Jul 2013 20:24:23 +0200
Hi Rasmus,
I agree with you, and we are doing something about the handling of the back of the Dibond works actually. A bit of background (which is private information): we use two suppliers for Dibond mounted works. For Diasec finished works we have a very good fine art company that is careful and precise (and open to criticism from us if they need to improve), and we have another one for the liquid gloss finished work. We have by far the most trouble with that last company and the Dibond panels being handled to roughly are issues usually limited to gloss works.
Problem is, they are the only ones in Europe that can do the liquid gloss finish at a certain scale (plus the precise chemical compound is something of an industry secret) otherwise we would have already switched suppliers. This is also why they are hard for us to manage. Every time we have an issue like the photo you send us, we have an angry conversation, things improve for a while, but somewhere down the line they are bound to slip or screw up again.
One thing we do now is always check the back of all works as well. More importantly what we have decided to do: we found another expert in epoxy and gloss application from the luxury yacht industry and are going to bring production of liquid gloss in house and build our own facility. This will take some time to set-up but we think it should be doable for us to switch this year.
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So, that is great and all, but why is that the end-users problem/worry? Keep in mind that the pictures showing the damage are less than two months old.