Has been a while since anyone posted on here, but I thought I would clarify a few things...
The GSP program is here to help buyer and seller alike. This is a great help by including the tracking information both domestically and internationally. You'd be surprised at how many buyers claim they haven't received items when they have, just because the seller didn't include international tracking.
When the item is received by the shipping providers, there is a good chance it will be open and inspected. They are not only looking to make sure it's the item it states, but also if it is broken or damaged. If it is, they would return it to the seller instead of sending it to the buyer and having them deal with the hassle.
If something is broken during the shipping process from our center to the buyer, eBay would be responsible for that if an eBP case were open, not the seller.
eBay is trying to make international selling easier. Many US sellers do not want to ship internationally because they fear a case will be opened because of tracking issues. I've seen that many of you are basing your opinion of this on just a couple people that have had issues. As someone that deals with these every day, there is more positive coming from this then negative.
Finally, here is a quote from the sellers Terms of the program regarding the ebay buyer potection.
"For eBay Buyer Protection cases in which eBay determines that a GSP Item sold by you was damaged or not received by your Buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. In general, you will be responsible under the eBay Buyer Protection policy for the loss of, or damage to, a GSP Item until it is accepted at the U.S. Shipping Center or if the item has been returned to you from the U.S. Shipping Center."
Basically, if it is the shipping centers fault, there is no fault to buyer or seller.
If you guys have any questions about the program, just ask.
