Thread: Matt's eBay Charity Auctions - Rare and Collectible stuff!
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Old 09-06-2014, 11:56 AM
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Default Re: Matt's eBay Charity Auctions - Rare and Collectible stuff!
Quote:
Originally Posted by Matt View Post
I have a feeling there was an eBay error because it wasn't loading for me and neither were the countries the bidder was from so I couldn't send an invoice.

That's why I think it went for such a low, disappointing price.

I just got this email today from ebay, I think you should read it...


Quote:
Dear sexyman69,

For several hours on Wednesday, September 3, some users experienced issues when visiting eBay. We acted quickly when the disruption began shortly before 10:00 AM PDT, and the issue was fixed for most users within two hours. Transactional issues were completely resolved for all users by 4:16 PM PDT.

This service interruption was the result of a technical issue that occurred during scheduled server maintenance. The personal information of our users was not compromised.

While many users were not affected, we know that any interruption for our users is frustrating. Please know that as a seller with transactions impacted by this issue, we'll be protecting you as follows:

•You'll receive a credit for all fees for auction-style listings (except those that sold for a Buy It Now price) and any fixed price listings without a sale (except 30-day and Good 'Til Cancelled listings) that ended between 9:46 AM PDT through 6:20 PM PDT on Wednesday, September 3.

•If the affected listing was a free listing, you can relist it within 7 days for free, even if you've used all your regularly allotted free listings.

•Any transaction defects we can identify as resulting from this issue will be automatically removed and will not impact your performance record.

•Your seller status and any applicable Top Rated Plus discounts will be protected if you were not able to upload tracking information to eBay within your stated handling time due to this issue.
The credits will be applied to your account by September 15 and reflected on your next invoice.

We understand that this type of service interruption has an impact on your selling activity. We're taking steps to prevent this from happening again and we sincerely apologize for any inconvenience.

As always, thank you for selling on eBay.

Sincerely,

Steve Boehm
Global Customer Experience
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