Hats off to Prima then, and sounds like Treehouse too.
Quote:
Originally Posted by flatout
Not sure i would do that as the item arrived fine. But I would warn the seller of how bad that practice is and maybe mention it in the feedback.
I think some people do not weigh how important feedback is to a seller... the thing is that seller probably just does not know better.
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I agree with mentioning it in the feedback and e-mailing a warning. Still I don't think neutral feedback is going too far at all.
If feedback was really so important to
that seller, they would have packaged the item better. Giving a seller positive feedback for a bad job is an abuse of the whole concept of feedback, which is
supposed to be a measure of a person's reputation, publicly viewable by potential customers.
If I'm a potential customer, I want to trust that the feedback system will make me aware if a seller has a habit of poor packaging so I can avoid that seller. I don't want all of their past customers to take pity on the seller and artificially inflate their feedback rating.
If a seller made one bad packaging mistake and got neutral or negative feedback for it, depending on how much the seller sells, maybe it wouldn't even matter to them. If it didn't, I want to see that feedback and avoid them. But if it did matter to them (as I imagine it would to most of the sellers on our forum), they should resolve the issue with the buyer, change their packaging practices, and post a response to the bad feedback vowing to never make the same mistake again. I'd buy from a seller with <100% feedback if I could tell they were taking their bad feedback seriously and doing something about it.
