[toxicatom5]

Digital River has reversed course and decided to let me return the damaged statue, which I appreciate. Nice thing was I didn't have to get to the point of threatening them with the BBB or actions through my cc which would have only been a last resort. Although I expect it will be fruitless, I offered some feedback: basically imploring them to consider using packaging materials (anything at all would be better than nothing at all) and that items shouldn't routinely arrive with damage to their customers -- particularly those sold as "collectibles". I can only guess that they continue to operate in this way because the majority of customers just accept what they get. Returns cost them money and you know it all comes down to the bottom line. Only when the returns and complaints begin to cost them more money than they are willing to allow will things change -- this applies to all of these companies not just Digital River though.