[Iwatasan]

Sorry to jump in without reading the rest of the topic, just noticed we have a DR employee here, and for the right reasons it would seem. Certainly encouraging to hear about this "transformation."

I wonder what kind of work DR's engineering department does? Does it have much to do with how boxes are packaged, or the systems involved with that?

If you're taking suggestions, I'd really like to see an option available at checkout where a buyer can mark individual items in his cart as collectibles to ensure that an undamaged copy is selected from warehouse stock, carefully handled, and properly packaged with padding on all sides. No sense in applying this kind of care to everything you sell and it's not something that every customer would need, so it makes sense to include it as an option rather than standard practice. You'd have to study what qualifies as "proper packaging" and how much an option like this would increase demand for packing materials/time/labor and charge an appropriate additional fee each time a customer selects the option. But it's an option I know I would pay extra for every time I buy something collectible, if it was an option that was actually offered at any online retailers.

I'm sure I'm not the only one on this forum who would pay more for the assurance that my expensive collectibles were going to arrive in a displayable condition. And imagine the improvement to DR's reputation! Customers would love ordering from you instead of dreading the experience.

Most I've ever gotten from DR in the way of padding was a crumpled up piece of paper. Once.