[Twisted]

i am a sealed collector,..i expect a full replacement as well, as i had received one heavily damaged as well..they sent me an intitial response saying "they can't guarantee the outcome will be the one that i requested".all i said, was send me a prepaid return ship label so i can send the damaged one back for a full refund..so.what does that intitial response mean?...i'll just contact my CC and BBB.org to straighten this out..first they used the word "replacement" after i sent them pics of my damaged package..and now there going to backtrack on that?...to just a plain flattened box...i wont accept that resolution.