Quote:
Originally Posted by Fox
My Toysrus had LUCARIO's.
(Ill post a picture of the Lucarios. Phone downstairs and dont wanna go down with my eyes all red)
I went to check out and they refused to sell Amiibo Lucario to me! Why? They claim they put them out on the floor but then there was a change in their system. The release date is 1/30/15. They wouldnt put it on hold for me. I had it IN HAND. The worse part is IM SOO EMBARRASSED. At this point, Im soo upset about the way things were handled. First, let me say the way the 3 toysrus employees (1 at registar, 1 at the help desk (1 other was also there) handled the problem and were nice and very patient with me and explained things to me. Yes, I was nice back. HOWEVER the store manager came over and took them away, gave me attitude of dont even try, too bad soo sad. It was utterly embarrassing. I called toysrus on the phone and my option was to file a case but I didnt want the store to get in trouble or the 3 nice ones that helped. All I wanted was the item. But moments later... Im incredibly upset but not about the Lucario. Im upset and embarrassed and disgusted with the way the manager handled it. So
Can ANYONE help me get ahold of Top Management or someone at the top.
-Does anyone know what Toysrus Media Relations will do?
|
lol aww
So I guess that means there's hope Toys R Us will be honoring preorders instead of just putting everything they get on the floor immediately. At least you know when and where to check for canceled Lucario preorders. I hope they get an extra one in for you too.
Maybe TRU Media Relations help you set up a press conference about the whole incident?
Deep breaths.
