[Vlad]

For what it's worth, I'm actually *in* the UK and they still sometimes cancel orders at the last minute for no reason, normally with a nonsense excuse, and usually by the time it's out of stock in other places and only the scalping scum on eBay seem to have it.

It's probably the main reason I've stopped preordering from them tbh.
I know some folk say they always sucked but they were always fantastic with me until a year or two ago, probably about the time they almost went bust actually thinking of it, but since then I don't trust them with any preorders and so I only order if it's unavoidable, such as they have something exclusive.
Now almost all my preorders are from Amazon. (Only other main exception I can think of are UbiShop for AC, but again, it's exclusivity that forces you into that.)