[toxicatom5]

Sorry to hear about all the issues you are having. If you've been reading this thread you know that I've had my own share of problems with them since Digital River took over. Digital River is a disease, they have ruined every website that they've taken over. All I can say is just keep at it and be relentless. It is the only way you will get what they should have provided to you on their own. They will not take any action unless you persistently contact them about your problem. I wish you well in this endeavor my friend.