[g6t9ed]

Well, to give you guys an update on my situation. I have contacted someone through their Facebook website and received another email from their support email. The support email stated the following now:

Thank you for contacting the Irrational Games online store.

We understand that you were given a discount when you have ordered the
BioShock Infinite Signed Elizabeth Noir Statue.

For your convenience, since we are unable to give you a discount code,
you may place a new order with the original price listed on the website.
Once the order is completed, please email us back with your new order
number so we may match the price from your original order number.

The Facebook PMs seemed to have stronger traction and whomever I'm dealing with apparently works for a different sort of support. This person has been extremely helpful and does not sound like a drone. They stated they will need to see what they can do to escalate internally in order to get this corrected and I stated I will wait for their reply.

WaxWeasle, there may be hope for you yet.