I'm wondering why they don't give a shit about their customers. I really do.
I've sent them yet ANOTHER e-mail, hoping to actually get an e-label THIS year...
Quote:
Hello,
Again, I'm sending you a mail to ask if you have gotten the e-label for me to return my product.
I've been waiting for the e-label a whole month now, while on your website that it'd take 1 - 3 days to receive one. I've received feedback from someone else who also had a problem with the same purchase at your store and apparently he had the same thing where he didn't receive an e-label until he actually bought another one, suddenly he received an e-label.
I want to know how long I'll have to wait to be able to send my product back and order the new one.
Why is it taking so long? I can't order the same product again due to the high price (especially if we see that the price is a lot higher now than it was when I bought it) and I've been waiting for a month. I want to get the same order again, which is a SIGNED statue of Elizabeth Noir. Seeing you don't swap the damaged goods for new ones but actually make us order again, it should be possible to send it back AS SOON AS POSSIBLE, not after (more than) a month of waiting.
I'm really disappointed in your support, I was expected to have a better treatment.
Hoping to see an e-label arrive soon,
Kevin
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So far, they always just ignore what you actually say and just give you a standard shit reply. If I'd run a company and know that my support is like this, I'd be ashamed...
EDIT: Well, I noticed I made a typo in there [I was expected] but I don't even care anymore, they can't even make a simple e-label.