[flatout]

The sad truth of the matter is not much will change unless you stop buying from them. But they have items you want so you risk it anyways not knowing that you are just encouraging them to keep up this bad support practice (when their bottom line is not being hurt they feel there is no reason to change).

Or get enough people to complain to the companies that hire them to run their stores (like 2K/Take Two and Ubisoft for examples).

These are the only REAL ways to change a company like this one. Complaints to them obviously have not done a thing so they will not change that way. I have always said this and it is true, what is moral and right does not usually play into a company's business strategy. Most of the time only short term profits do.

Sadly only a few companies have realized that really good CS does lead to better long term profits and more loyal customers (like Treehouse and Amazon for example).


Long term solution. No matter how much you want an item from them, do not buy from them. Also file complaints about your bad experience with them to their parent company and encourage others to as well.