Quote:
Originally Posted by jonkhor86
I have overreacted. Just frustrated, and my rant. But still will buy from TreeHouse, love the brand (just not the way they are operating now), and some of the people there like Ryan and a Customer Service rep that I have come to know.
And like you said, the fallout announcement and all the extra things that they are selling arent helping to improve the situations either.
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I can;t help but feel even with that there is no excuse for a request to go unanswered within 48 hours (mine has bee 96 hours and no repose).
48 hours is the industry standard and most companies do it within 24 hours.
Here is the thing, they do not need to solve it when they respond, but a response to say "hey, we see your ticket and are no looking into what we can do, we will get back to you with in another 48 hours" would even be acceptable.
I jsut have no sympathy for them I guess... it is poor business practices.