Quote:
Originally Posted by Twisted
send GAME customer service pictures of the damage and they may send you a replacement or a prepaid shipping label to return for refund..they have done for me in the past, when receiving damaged items from the UK to the US..but be careful..my account was "banned" afterwards. but i was able to quickly set up a new one.
|
Quote:
Originally Posted by 0329liuken
Did you order from Game.co.uk? If you did, I don't think you'll have any luck for exchange or return... I had same experience with a steelbook edition of a game, which was worth ~$80 when it was released. It arrived bent with dent... I contacted Game's customer service, they told me they've issued me a £5 gift card as goodwill...
|
Quote:
Originally Posted by xhunter
GAME sent me the Halo: MCC special edition in a bubble mailer. It was squished. And now it has been 40 days since I ordered an item and it has not shown up. 5 more days and I can get my money back. So ridiculous.
|
GAME is probably the worst supplier in the UK, it kind of sucks that they get these exclusive deals. Otherwise I normally try to buy elsewhere.
Out of curiosity did you guys in the US pay the base price? i.e. the same price the people in the UK pay? if you guys did the you probably got shafted again! Technically as you guys are outside the EU, you should not be subjected to VAT so should have a 20% discount from the price we pay - if they didn't do the 20% adjustment they probably kept the money for themselves and declared the transaction on their VAT return as an export so not liable to pay the taxman the 20% of your sale.
Amazon is probably the only one I know of that does this properly if you order from Amazon UK.