Quote:
Originally Posted by UNK
Not that hard. Just called them and told them the truth. Got an email saying to pay the remainder balance to receive the product. 2 months later still no product. I want my money back. Waited a week, got an email from my bank saying they'll be refunding me back the money.
I didn't ask for my initial deposit back in the hopes that if the statue is "real" that I can still claim my spot.
Bla bla blah blah.... I'm getting "this msg is too short" error so ignore my rambling. I ain't got time to figure this out.
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I preordered Jacob over two years ago in October 2015 and have had the same thought occur to me that I may never see this statue. I got the same email in September this year about the statues being ready to ship and asking for my balance to be paid which I did. I was excited that it was actually going to happen. Then weeks go by and I email them about the continued delay. I had always corresponded with a person named Walle Li but this time a different Triforce rep named Jamie Choi answered about the further delay with "warehouse issues." I have emailed twice since then with no human response and Jamie Choi's email as well as Walle Li gives a canned response of please email "help@projecttriforce.com for any assistance." Almost like those seats are now vacant and thought maybe I should look to getting my hundreds of dollars back too. I guess I have not done so because I (perhaps foolishly) take some assurance in that Triforce is a major player with long history supplying collectibles to large vendors and somehow that makes me feel like they wouldn't screw an end consumer like me. Plus I have directly bought from them some of their Batman collectibles with no problems and good support. I'm conflicted now whether to wait longer or follow your lead and call the bank for my credit card payment refund.
Cheers JC