[Thuryon]

Sorry to see I wasn't the only one affected.

I noticed the policy but it obviously shouldn't apply when they are the ones that caused the damage in the first place. The "customer support" they provided when I complained was easily the worst I've seen in recent years - complete denial of any fault, even after being shown irrefutable proof.

I ended up deciding against the chargeback just in case they release a must-have down the line, but I'm definitely not buying from them again if I can avoid it.