Quote:
Originally Posted by fanfare19
Received today with 2 noticeable DENTS on the steelbook. If you look from the spine, the steelbook is actually a bit BENT.
The packaging was extremely poor. You are not professional at all. Steelbook covered with a layer of thin paper was directly put in a paded envelope. As I told you in the PM, you should at least use 2 pieces of thick cardboard and put the steelbook in between.
Paid $28 (incl. fee), totally a joke...
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I'm sorry to hear that, but like I said, I can't put much protection with that shipping method, the other way would have been to send in a parcel which would have cost double price for you.
I will make a complaint to the post office, please do the same to see if we can get you the shipping cost refunded.
So for the record for others, if I ship it in an envelope, it has to be less than 3cm thick, which doesn't give much room for extra protection (although I add some that allows post offices to accept the item for shipping) this costs around €10. To send it in a parcel, where there is much more room for protection, it would cost €24.