[Mike1888]

First4Figures customer service has to be the worst I've dealt with in this hobby. I had a worse defect (in my view) than you on a different statue and after going back and forth with CS I ended up with... $5 in reward points! PCS and Sideshow have given me over 10 times that amount, without any haggling, for minor grievances unrelated to the statue itself. F4F like to promote themselves as being this community-driven, consumer-friendly company but it's just a front. As in your case, they will go as far as to blatantly lie in order to stick you with a defective product (for which you paid $500+!).

I've also read that Alex is in fact the one responsible for this policy.