[Rettke]

I don't know the law in the UK (I just now how the legal system works in general), but in most places companies are insured so they can bear a percentage of losses and the insurance company will pay that amount. And on the other hand, those losses can count when you are making your balance.

For me this was my first experience shopping on zavvi, and was surprise how cheap the shipping was. Now I know the reason. I would have no problem in paying extra (as I've done a lot of times) if that will ensure me that the package will arrive in time and in perfect condition.