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I feel your pain. I did preorder Street Fighter IV CE and it was suppose to come with Bandana when you preorder. When I picked up the game, Gamestop didn't give me anything.
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It really does look like Gamestop have a reputation for this sort of thing, As most of my games are ordered from online stores it just comes with the bonus in the package box. Wonder if it's restricted to local store staff taking them and selling on eBay. It happens often in the UK.