Quote:
Originally Posted by gu8
surely something can be done, will have to call them tomorrow, see what they say, pricks
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Ok you may have a serious problem, do the following:
1) Check if you have a Visa debt card in which case you can still do a charge back.
2) If you do not then you need to contact Customer service on the details on the first page. Ask if the refund is already in progress. But here is your problem, administrators keep parts of the business going to get the most money they can. The refund and exchange part of business are always closed forever once administrators take over. So there is a 99% chance of you not getting money back.
3) If it is not then make a claim with the administrators, however expect a long delay before or even if it is returned. Ask for the contact information from customer service. In all case consumers are the last people to get money back, if they do it is usually less than 5p per £1.
4) This is Long shot but you could contact the financial-ombudsman which is free, see here:
http://www.financial-ombudsman.org.uk/default.htm
That is the best you can do at the moment, sorry I can't be more help but this is way the system works.
Good luck.