Quote:
I have noticed that a lot of items I order from HMV have been arriving two to four days later than the release date, when before they would arrive a couple of days prior. I'm putting it down to the bad weather and excess Xmas packages for the time being though, but it is frustrating when you expect a Dvd to arrive on a Monday and it doesn't arrive until Thursday or Friday
Likewise, if I order several items together, they tend to arrive days apart. One example is the recent Twilight Trilogy SteelBook - I ordered both the Dvd SteelBook and Blu-Ray SteelBook, but I got them two days apart, neither of which arrived on the release day, yet both were ordered simutaneously and both came from the same distribution centre in Guernsey
|
I understand the weather being an issue for royalmail but not amazon and the HDNL network.
My main issue is that it I choose the free of charge super saver delivery they will dispatch it on the day of release of game/ dvd, etc. When before they would dispatch 2-3 day before.
It's not as if other retailers don't have the same issue as Amazon, others such as Game, Play, and even zavvi have told me that items I pre-order will leave 2-3 days eariler than normal because of the weather. I just find the new amazon delivery practaces to be a another way to get extra money from us and I for one will not be falling for it again.
Also Amazon uses the HDNL network which shouldn't have too many problems with delivery of items as it's tracked and alot of items over £50 go via this network even if you use the Super saver option.
The whole point of pre-ordering is to ensure you are able to receive your copy on the day of release. I completely understand that sometimes a retailer gets it wrong sometimes but this will always happen as a default option and those that pay the extortionate fees for next day delivery will get it and the others won't.
You can see the new text under all pre-order listings on Amazon, they all now say that if you want it for the day of release you have to pay extra. completely unacceptable.