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Originally Posted by The Darth
So far the only real problem I've had is with Play.com and I won't ever order from them again. They posted the AC: Brotherhood Codex Edition in a crappy plastic bag and the end result was not pretty. Their customer service is the worst I have ever experienced.
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I totally sympathise! I was not happy when I received mine, as every single corner was dented.
Here's an unpacking video I made:
http://www.youtube.com/watch?v=S2fF0VXWWH8
Belive me, I have never been so disappointed in my life! However, there is a happy ending as I managed to resell it on eBay for twice the price and purchased two more, which arrived packaged in a box nice and mint!
Quote:
Did I mention I really really hate Play.com? 
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Did I mention I hate them even more!
1) Bought a brand new X360 from them. It arrived, used, didn't even work when I plugged it in. Sent back for replacement, conveniently lost in transit
2) Damaged Assassin's Creed Codex Edition
3) Every SteelBook I order from them arrives either dented or with loose discs
4) And this one has really got me annoyed - Sold an item via PlayTrade, transferred the money to my bank account, but a month later i've still not seen it appear. It's evaporated, and PLAY don't seem to know where it's gone!
5) Their customer services are F'ing useless! Clueless, unhelpful, and can't even understand them half the time! I hate having to ring them up, but unfortunately I have to for almost every thing I order from them!
If it wasn't for the fact that they have exclusives I can't get elsewhere, I wouldn't bother with them at all! I hate them so much, especially when there are retailers who offer a much better service!
HMV and GAME aren't perfect by a long way, but at least their returns policies are amongst the best, and you can actually get somewhere with their customer services!