Quote:
Originally Posted by foreverflash
Considering all of us have had good experience with Jacob, including you Saturn, it is possible something in real life is keeping Jacob from setting this straight. Could be anything. Family death. an illness. He did say he was "out of country". It's also possible that customs confiscated or is witholding whatever it is Jacob sent you, but for the life of me I can't understand why Jacob won't just give you the tracking codes...
But, as you said, he is not communicating and there is not much choice for you but to leave negative feedback. Perhaps if later on he sets thing straight you can reverse it with help from the powers that be (like Symphony or Jugs)
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Sorry for the typos in my previous message
Yes, basically, there wasn't much left to do but leave a negative feedback. He communicated a few times when I e-mailed him and he actually replied quite fast. I thought everything would be ok for 3 times: when I bought the item, when he said he would send a replacement if the previous didn't arrive and when he said he was finally going to send it. But I had to worry each time the item was taking too long to arrive.
He told me he was on holidays for 2 weeks and had some personal issues as well. Even if something serious did happen, he could at least warn me about it. I'm a comprehensive person but I obviously can't guess what's going on if he doesn't tell me.
Yeah I could retract my negative feedback if that's possible and I'd be willing to pay the postage costs he had to pay for resending the item if it really wasn't his fault. But the way things are now, that's a little hard to do.
It's a shame though. He had very interesting press kits for fairly good prices. I would probably buy a couple others in the future but now that this happened I bet none of us would be willing to deal with each other again.