Quote:
Originally Posted by mosavon
I'm guessing they are not all due to this though, what did the emails say?
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they were very generic:
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Dear Customer,
This email confirms the cancellation of the following items:
Your recent order has been cancelled, if you have made a cancellation request please accept this email as confirmation of your request.
If you have not cancelled your order there may be a problem with the payment for your order, please contact Customer Services using the Online Contact Form.
Your order may have been cancelled if the product you have ordered has become unavailable, please check GAME.co.uk for availability.
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Then it just goes on to list the order details (ie order number, item etc) - it's not very helpful at all, I have told them that if there is a payment issue then they should request an alternative rather than cancel the order so hopefully this incident will prompt them into action.