Yep. Same thing happened with my local GAME, formerly Gamestation.
Me: Can I have a Halo 4 steelbook please?
Store Monkey: They're for display.
Me: What if I pre-order the game?
Store Monkey: Yeah, OK then.
Me: OK, I'll pre-order a copy.
-Pre-orders Halo 4-
Me: Can I have a steelbook now?
Store Monkey: No.
Me: Why not? You said I could if I pre-ordered.
Store Monkey: They're point of sale display items and are not for sale.
Me: But you have loads.
Store Monkey: Yeah and they're for display for customers to see to entice them to pre-order the game.
Me: Even the other ones which are behind the front row of steelbooks?
Store Monkey: Yes.
Me: What do you do with them after the game is released?
Store Monkey: They get thrown away.
Me: So why can't I can't I have one?
Store Monkey: They're point of Display...
Me: Fuck off you prick...
-Leaves store infuriated-
The end!
