Sorry, me english is not good
First I open a dispute Paypal. Today recived email saying that if I want, I can uptade to claim. Dispute is first action to resolve with seller. Claim is when seller and buyer can reach agreement.
I update in Paypal web, and one minute later, Paypal send me email with result.
Paypal says that can't do anything, so close claim. Reason? (I use translate to this, is copy&paste from Paypal email)
Our investigation into your claim is complete. according to our
Terms of Use, the claims process only applies to sending
articles. Does not apply to complaints about the characteristics or
quality of goods received. Therefore, we can not cancel this
transaction or issue a refund.