You should get a refund but to get one is hell on earth... I have wasted more time on this than anyone ever should but I am principled and I hate the thought of a big organisation getting away with tretaing an individual badly because it is is hard to fight them... so... I kept fighting and, today I finally have refunds and my postage refunded and an email from the head of customer services(LOL!!!!!) UK
So, I have mailed back exactly what I think, I will email Yves Guillemot CEO and maybe, just maybe, someone will care that this has been the worst customer experience I have ever had...
We'll see - I like to think someone cares. My recommendation - if you can get any extra costs refunded take it and run from the pain that arguing it will cause you
