Got an email from them.
Quote:
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We sincerely apologize for the inconvenience caused to you.In order to assist you with this issue I would like to inform you that we have forwarded your request to the concerned department, where in your order would be processed manually by the ware-house. The game should be shipped either by today or tomorrow. You would then receive a tracking code from UPS (incase of US customer) / Purolator (in case of Canadian customer) through which you can track the status on your order.
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So it should be out this week.