The Art of Dead Space 3 Clamshell Collector's Edition Art Book.

[MortalMonday]

A model Ishimura would rock my world!

[Madigan]

Originally Posted by MortalMonday

A model Ishimura would rock my world!

[Biggav4000]

Originally Posted by MortalMonday

A model Ishimura would rock my world!

If only

[tonybsg]

Originally Posted by Treehouse_Ryan

Yeah, so this is mostly just an unfortunate reality. This morning, we took the actual postage we were charged for all the Mass Effect clamshell art books we sent out and averaged them by country. UK and Australian rates are going to get a break, but the rest will have to stay.... Our average postage to European countries was just over $50, and that doesn't include the extra fees we have to pay, so we didn't change those rates, unfortunately. UK rates will now be $30 and Australia will be $45. Those rates are live in the store now, and we're in the process of tracking down how many orders have already been placed in those countries at the old rates so we can refund them.

I just checked, I paid $33.60 for the Mass Effect Artbook, shipping to Greece via XPO Air International.

Almost $20 less.

Hope this comes undamaged at least, the clamshell of Mass Effect was dented.

Originally Posted by Treehouse_Ryan

I can confirm this is fixed for all orders going forward as of this afternoon. Thank you again for pointing this out. We're looking into how many DS art books were placed to non-US addresses so far, but we might not be able to retroactively change this....

I wish you could do sth about that as well.

[Treehouse_Ryan]

Originally Posted by Madigan

USG ISHIMURA replica!!!!

While I appreciate your enthusiasm and penchant for including relevant images, it's not a ship. It would have been disingenuous of me to say it's not a statue and have it be a ship, I think.

Originally Posted by tonybsg

I just checked, I paid $33.60 for the Mass Effect Artbook, shipping to Greece via XPO Air International.

If I'm guessing at your name correctly, your order number ended in 678 and cost us $54 to ship to you. I fully understand that that's not your problem, but I want to underscore that we're not raising prices just to raise prices and pocket the difference. We're just trying to lose less money on actual shipping costs and will keep working at this to find a happier balance.

If your order for the DS book ends in 155, I've just updated your customs declaration from "Media" to "Book". We're still working on the best way to do it in batch for everyone.

[MortalMonday]

My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner.

Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks.

[Madigan]

Originally Posted by MortalMonday

My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner.

Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks.

Mine arrived like this







Not a single dent or damage, looks like it's a hit or miss : /

This is why I'm afraid of ordering lithos or posters. I had bad experiences in the past.

[Treehouse_Ryan]

Originally Posted by MortalMonday

My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner.

Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks.

I already forwarded them your description. We're trying to follow up with them to make sure it goes out as nicely as possible, but it's a very hard thing to control....

[tonybsg]

Originally Posted by Treehouse_Ryan

If I'm guessing at your name correctly, your order number ended in 678 and cost us $54 to ship to you. I fully understand that that's not your problem, but I want to underscore that we're not raising prices just to raise prices and pocket the difference. We're just trying to lose less money on actual shipping costs and will keep working at this to find a happier balance.

If your order for the DS book ends in 155, I've just updated your customs declaration from "Media" to "Book". We're still working on the best way to do it in batch for everyone.

Thank you for looking into this.

I couldn't find some of my orders myself in my account, maybe I did them as a guest.

Anyhow, you are correct for both order numbers.

My order ending in 678 was indeed Mass Effect, in the mail says that shipping was $33.60, I thought that I should state it, i don't accuse you guys of anything of course! We appreciate your participation and your answers regarding all these issues.

Thanx for changing the customs declaration on my DS order!

Originally Posted by MortalMonday

My Mass Effect Clamshell book arrived damaged as well. They did wrap the book in bubblewrap, however, it was wrapped very poorly. It was loosely wrapped in one layer of bubblewrap; and it was not wrapped around all 6 sides. I don't think the bubblewrap was even taped together. The top and bottom sides of the book (the side that would sit directly on a bookshelf) were not wrapped at all; and the shipping box that the book was packed in was too big as well. Consequently, the book was free to rattle around in the box and since it was not completely wrapped in bubblewrap, the book slid in and out of the wrapping. At some point , it incurred a wicked dented corner.

Can you please make sure that your packing people do a better job this time. I really don't want another dented book. Thanks.

This matches my shipment as well.

[MortalMonday]

Thanks Ryan for your diligence. It's much appreciated! Hopefully all goes well this time.