Online Bethesada store opens! - Page 13

Queen of Mudcrabs · #**121** 04-10-2013, 10:20 PM

I received my goodies last week. Ryan, do you guys get a lot of complaints about mugs with broken handles upon arrival?

My Dishonored-mug arrived with the handle rattling around in pieces in the bubble wrap. I think the problem is that the white box the mug was put in is too small when holding the mug wrapped in bubble wrap. The two strips of bubble wrap makes the mug so big that it forces the box into a rhombus-shape where the handle gets trapped in one of the pointy corners (pic below). If the box then gets thrown around inside the shipping box there is a good chance of the mug handle getting some ugly blows during handling and transport.

I would suggest using a box that is big enough to not get bent out of shape when bubblewrap is added.

I got the issue resolved with customer service in a flash and I am getting a replacement sent my way (thank you, Chantel

). I have to give your customer service gentlemen and gentleladies a big thumbs up

Unlike a certain other online store (rhymes with booby-loft) it seems like you guys actually care about having satisfied customers!

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The box was more out of shape than in this picture I sent to customer service.

Mancoon · #**122** 04-11-2013, 02:02 AM

I just got my dishonored prints today. I only opened one so far but its pretty much fucked. It was packaged nicely, someone with sausage fingers must have rolled it up because it has big creases all the way up it. Treehouse If your listening you need to fire however rolls your prints cause it looks as if they damaged the whole lot, anyone know if any replacement dishonored prints are left??

Mancoon · #**123** 04-11-2013, 02:05 AM

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

SwiftDeath · #**124** 04-11-2013, 02:07 AM

Quote:

Originally Posted by Mancoon

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

I've been meaning to but haven't done it yet

I believe this is where you submit a ticker to customer service

https://bethesdastore.zendesk.com/an...s_requests/new

rasmusvn · #**125** 04-11-2013, 02:13 AM

I would suggest creating a login first (it's seperate from the store itself).
https://bethesdastore.zendesk.com/ac...nauthenticated

The Dishonered prints are still in stock, so I believe you'll get replacements, if you tear up the old ones. Then you can just pray the replacements don't arrive damaged.

Mike1888 · #**126** 04-11-2013, 02:18 AM

This thread scares me.

Hopefully I get lucky and my stuff is okay.

Mancoon · #**127** 04-11-2013, 02:20 AM

the prints are awesome I just can't frame it its got at least six or seven different creases through the middle of the print. They need to hire some new people, did you see that huge pile of returned skyrim prints earlier in the thread. thats unacceptable for that many to be damaged, someone doesn't like thier job, I imagine it gets repetitive rolling prints but really?

SwiftDeath · #**128** 04-11-2013, 02:23 AM

I'm new to collecting lithos but it does seem like they need to work out their warehouse issues as it seems to be a fairly common problem which is unacceptable

I mean we are collectors after all so can we not expect things to arrive undamaged?

Scratch that can we not expect our items to make it safely into the packing materials at the very least? As we know a lot of the common damage is handling related and not even shipping related

Mancoon · #**129** 04-11-2013, 02:26 AM

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

SwiftDeath · #**130** 04-11-2013, 02:29 AM

Quote:

Originally Posted by Mancoon

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

Yep that's what I'm doing with my dishonored print

Has a bit of damage at the edges but "could probably be hidden when framed"

Hopefully I won't have to use that quote on any of my Tomb raiders