More Irrational Games Limited Editon Items

[g6t9ed]

Originally Posted by WaxWeazle

Meanwhile, still awaiting to receive my so called E-label to send my package back...
I don't get this. How the hell can it take so long to send a goddamn E-LABEL to send it back?!
They don't give a single f*ck about their customers do they?

WaxWeazle,

In your signed Bioshock Elizabeth Noir Statue, where did Ken sign it? Was it on the bottom of the base? And did yours come with a COA?

The reason I asked is I was able to get mine "exchanged" and they sent me another non-signed one without COA. Going to send them another email for this and see what happens.

[WaxWeazle]

Actually, on the bottom of the statue it's got a number. Mine, e.g. had 12/400 on it.
But beware, it's pretty fishy indeed, for me, the certificate wasn't IN the box of the statue, it was in the box of delivery. It was just loose in there, not even protected, disappointing though, but yeah. I almost almost even ripped it, so I was glad I didn't do that.

So yeah, it's a certificate that's signed, statue, as far as I know, isn't signed.

[g6t9ed]

Originally Posted by WaxWeazle

Actually, on the bottom of the statue it's got a number. Mine, e.g. had 12/400 on it.
But beware, it's pretty fishy indeed, for me, the certificate wasn't IN the box of the statue, it was in the box of delivery. It was just loose in there, not even protected, disappointing though, but yeah. I almost almost even ripped it, so I was glad I didn't do that.

So yeah, it's a certificate that's signed, statue, as far as I know, isn't signed.

Hmm.. I received both 399 and 398 and both were not signed or had a COA. Tracking shows they received my first return. I'm curious to see what they find out and tell me.

[WaxWeazle]

I hope they can fix it for you mate.
I sent another mail to their store with the question where my e-label is and how they'd even out the price if I'd order a new one.

As you said, they told me to order a new one and send the details or such and they'll even the price.
Besides that, they claim that their departments are still hard at work to get the e-label done.

Someone, please, explain to me, how it could be that creating an e-label takes OVER A WEEK. An E-LABEL. I'm pretty damn sure that, if I could, I could create one myself in less than 10 MINUTES. How is that even possible... This is just depressing really.
I can't order another statue yet as I need the refund first but at this rate I'll get a refund when I'm 50.

[WaxWeazle]

Still no god damn mail from these guys.
What the hell are they even doing??

Sent them ANOTHER mail, curious if they actually CARE and reply.

[toxicatom5]

That's terrible. No excuses for that. Hope you get a response soon.

[WaxWeazle]

I hope so soon Toxic!

There is no excuse for it, indeed, though they don't seem to care about that. They just use standard replies to say 'sorry for any inconvenience this has caused'. Okay, good and well, but I'd be a LOT happier if they actually DID something instead of sending me a standard reply.

I hope they'll actually send me an e-label today...

[toxicatom5]

I went through the same issues with the canned responses. Best encouragement I can offer is to just keep at it and not give up. It took a long time to resolve my situation with them, but I got there....eventually.

[g6t9ed]

I would have to agree with toxicatom5. I finally got my issue resolved with them. The only thing different I did than you was that I had to purchase another statue to get the ball rolling. It was definitely a big hit to the wallet as I had to do this a total of three times at their retail price and not the discount. They would refund the discount afterwards. Luckily, I was able to get the refunds prior to the final purchase.

Keep us updated!

[WaxWeazle]

Here's a fun little update!
Really pissed, what the hell is it that they need A MONTH to generate a fucking label to have me return the goods.
This just complete bullshit right here...