Dead Space 3

[Treehouse_Ryan]

Originally Posted by Biggav4000

I agree with Mortal on this my koa was damaged too,will you be keeping a few tins back for replacements in case any are damaged overseas or in the US ?

Originally Posted by LowlyAssassin

i`d assume either
they have a small 1 -2% excess of the stated quantity to cover breakages
OR
they would recall damagaed ones and replace the broken parts for undamaged parts
OR
they would hold 1?2% back in order to cover DOA`s and then after a month release these for sale either straight sales or to a waiting list if they sell out

Yes, the KoA editions were not as protected as the should have been, which is why extra effort was taken this time to make sure that didn't happen.

Our policy for replacements on limited items is to not sell as many as we made. We generally don't produce more than the stated number of something. For nearly every limited item, we produce exactly as many as the edition size and then hold back as many as we think will be necessary to use as replacements. Once everyone seems to be sorted out, we'll quietly sell whatever leftovers we have, or have them sent to the office for giveaways, etc.

For this CE, we produced exactly 5,000 and will use a percentage of them as potential replacements or open them up for parts in the unlikely event that something has gone wrong with just one item. The exception to this is the postcards. Turns out you can't get just 5,000 postcards printed, so we ordered more than that and will put them on the store separately sometime. I promise this is the only item in the whole collection that has a larger run, and nothing else will be available separately.

Originally Posted by CrixDoomsday

Guys i first time ordering from them. Do u know if there will be any custom fees? Packtage will have any information for customs? i dont want to pay any aditoonal cost... never had to - yet. But if i have to pay 25% then just kill me already

Originally Posted by ingmar1988

Some companies that send a lot of orders international mark down value and send as gift.

Canadian orders will not have to pay duties because we were able to work it out in the shipping method.

European orders will owe duties, and we have a proper customs letter.

I may or may not have done the gift thing for the small-time orders I used to pack up and ship out myself at a previous job, but we would get in a ton of trouble if we did it at this scale. Also, since we have a warehouse and tax-presence in the UK now, anything not completely above board would sink us....

Sorry for the additional costs, but we don't have a lot of options.