Online Bethesada store opens!

[Queen of Mudcrabs]

I received my goodies last week. Ryan, do you guys get a lot of complaints about mugs with broken handles upon arrival?

My Dishonored-mug arrived with the handle rattling around in pieces in the bubble wrap. I think the problem is that the white box the mug was put in is too small when holding the mug wrapped in bubble wrap. The two strips of bubble wrap makes the mug so big that it forces the box into a rhombus-shape where the handle gets trapped in one of the pointy corners (pic below). If the box then gets thrown around inside the shipping box there is a good chance of the mug handle getting some ugly blows during handling and transport.

I would suggest using a box that is big enough to not get bent out of shape when bubblewrap is added.

I got the issue resolved with customer service in a flash and I am getting a replacement sent my way (thank you, Chantel ). I have to give your customer service gentlemen and gentleladies a big thumbs up
Unlike a certain other online store (rhymes with booby-loft) it seems like you guys actually care about having satisfied customers!


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The box was more out of shape than in this picture I sent to customer service.