Online Bethesada store opens!

[flatout]

Their response after 22 days:

"Hi,

I'm sorry, but we don't process exchanges. I am able to process an RMA so you may return your item for a refund. You may place a new order at any time for the correct item or size.

How would you like to receive your refund?
Cash refund back to the original method of payment
Store credit, which will be issued via gift card (a code will be sent to the email address used to place the order)

Once you respond, I can process the RMA for you and provide return instructions.

If you received the wrong item by mistake, or if your item is defective or damaged, please send us some photos. For incorrectly received items, we require a photo of the item/size received with your packing slip. For defective or damaged items, please send photos of the defect or damage, and a photo of how the item was packed for shipping.

Brick
Think Geek Solutions"



My Reply:

"Hi Brick. I gave up on this weeks ago. It has been 22 days since i opened this.

I can say confidently your company should be utterly ashamed of its current support system. I should get a refund for the shirt just for how I was treated by making me wait all this time. Also at the very least I should have gotten an apology for the 22 day wait on a ticket that should have been answered in the industry standard response time of 48 hours max... 24 hours usually with the good companies.

Anyways, thanks again... I will just have to make a mental note of how this is not Treehouse I am dealing with anymore and is now only ThinkGeek.and remember to order only if absolutely necessary. Back when it was only Treehouse customer support was excellent... obviously a good system as fallen to make way for a bad one.

Thanks for your reply."

Originally Posted by jonkhor86

And almost a month later, I still have not received my replacement prints. Got a reply from a CS last Friday, telling me it will be SOON to be shipped out. The CS couldnt give me a specific date even.

That sucks. They are awful now. This is what happens when a smaller company that still cared a bit gets taken over by a company that already got big enough for any caring to cease.

I will say though that their "process" for shipping lithos takes a very long time. Mine took well over the max time frame they gave. This might be to the rush of order maybe? Feels like treehouse was utterly gutted and re-worked, but Ryan would be the only one who would know... but even if true he probably would not say out of fear for shi job.

It really is too bad, I used to tout how good they were.